Privacy Policy
Last updated: September 2026
Harbor Health values and respects your privacy. We are committed to protecting your personal information and health information and to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy explains how Harbor Health collects, uses, stores and protects your information, and the choices you have about how your information is handled.
If you have any questions about this Privacy Policy, or would like to make a privacy enquiry, please contact us at kimberley@harborhealth.com.au.
What is personal information?
Personal information is information or an opinion about an individual who can be identified, or who could reasonably be identified, from that information.
This can include information such as your name, contact details, date of birth and other information that identifies you.
Health information is a type of sensitive personal information and receives additional protection under Australian privacy law.
What information do we collect?
The information we collect depends on your relationship with Harbor Health and the services you receive.
This may include:
your name and contact details
date of birth
information about your health, disability, development, wellbeing and functional capacity
medical and relevant health history
information about your occupational therapy needs and goals
assessment results and clinical notes
information about treatments, interventions and recommendations
information provided by other health professionals involved in your care
information about NDIS supports or funding where relevant
information about your family, carer, guardian or support person where relevant to providing services
information provided when you contact us, make an enquiry or submit a referral.
We only collect information that is reasonably necessary for providing occupational therapy services and managing our relationship with you.
How do we collect your information?
Where possible, we collect personal information directly from you.
This may happen when you:
contact us by phone or email
complete a contact or referral form on our website
provide information during an appointment or assessment
communicate with us about your care or services.
We may also receive information from someone authorised to act on your behalf, such as a parent, guardian or carer, or from another health professional or organisation involved in your care.
Where we collect information from someone other than you, we will do so in accordance with applicable privacy laws.
How do we use your information?
We use your personal and health information for purposes related to providing and managing occupational therapy services.
This may include:
assessing your needs and providing occupational therapy services
developing and reviewing goals and treatment plans
communicating with you about your appointments and services
preparing reports and other documentation
coordinating your care with other health professionals or support providers, where appropriate
managing NDIS-related services and administration where applicable
processing payments and managing administrative matters
meeting our legal, professional and regulatory obligations
improving the quality and safety of our services.
We will not use your health information for direct marketing unless you have specifically agreed to this.
When might we share your information?
We understand that information about your health and personal circumstances is private and confidential.
We may share relevant information where it is necessary to provide or coordinate your care, where you have given permission, or where we are otherwise permitted or required to do so by law.
Depending on your circumstances, this may include sharing information with:
other health professionals involved in your care
support coordinators, support workers or other relevant service providers
parents, guardians or carers where appropriate
NDIS-related organisations where necessary to provide or manage your services
professional advisers and service providers who support Harbor Health's business operations, such as IT and practice management providers
government agencies or other organisations where disclosure is required or authorised by law.
We will only share information that is reasonably necessary for the relevant purpose.
Where practicable, we will seek your consent before sharing your information.
There may be circumstances where we are permitted or required to disclose information without your consent, such as where disclosure is required by law or is necessary to help prevent a serious threat to someone's life, health or safety.
How do we protect your information?
Harbor Health takes reasonable steps to protect your personal and health information from misuse, loss, interference and unauthorised access, modification or disclosure.
Information may be stored electronically and/or in hard copy. We use appropriate security measures and reputable service providers to help protect information held by Harbor Health.
Access to personal and health information is limited to people who need the information to provide services or perform their role.
How long do we keep your information?
We retain personal and health information only for as long as reasonably necessary to provide services, maintain appropriate records and meet our legal, professional and regulatory obligations.
When information is no longer required, we take reasonable steps to securely destroy or de-identify it in accordance with applicable requirements.
Website and cookies
When you visit the Harbor Health website, we may collect limited information about your use of the website, such as your IP address, browser type, device information and pages visited.
Our website may use cookies or similar technologies to help the website function and to understand how visitors use the website.
You can adjust your browser settings to block or delete cookies. However, doing so may affect how some parts of the website work.
If you provide personal information through a website form, such as a contact or referral form, we will handle that information in accordance with this Privacy Policy.
Third-party websites
The Harbor Health website may contain links to websites operated by third parties.
If you follow a link to another website, that website will have its own privacy practices and policies. Harbor Health is not responsible for the privacy practices or content of third-party websites.
We encourage you to review the privacy policy of any third-party website you visit.
Overseas disclosure
Harbor Health may use third-party service providers to support the delivery and administration of our services.
Where personal information is disclosed to an overseas recipient, we will take reasonable steps to ensure that the information is handled in accordance with applicable privacy laws.
Where required, we will provide further information about overseas recipients and the countries in which they are located.
Accessing your information
You have the right to request access to the personal and health information Harbor Health holds about you, subject to limited exceptions permitted by law.
You can request access by contacting:
Kimberley Fisher
Email: kimberley@harborhealth.com.au
Phone: 0420 940 706
We may need to verify your identity before providing access to information.
You can ask for your information to be provided in a particular format where practicable.
Correcting your information
We take reasonable steps to ensure that the personal and health information we hold is accurate, complete and up to date.
If you believe information we hold about you is incorrect, incomplete or out of date, please contact us and ask us to correct it.
Email: kimberley@harborhealth.com.au
Phone: 0420 940 706
There is no charge for requesting the correction of your health information.
Privacy complaints
If you have a concern about the way Harbor Health has handled your personal or health information, we encourage you to contact us first so that we can investigate and try to resolve your concern.
Please contact:
Kimberley Fisher
Email: kimberley@harborhealth.com.au
Phone: 0420 940 706
We will acknowledge and investigate your complaint and aim to respond within a reasonable period.
If you are not satisfied with our response, or if you would prefer to make a complaint externally, you can contact the Office of the Australian Information Commissioner (OAIC).
OAIC: 1300 363 992
Website: https://www.oaic.gov.au/privacy/privacy-complaints
Changes to this Privacy Policy
Harbor Health may update this Privacy Policy from time to time to reflect changes to our services, practices or privacy obligations.
The most recent version will always be available on the Harbor Health website.
Contact us
If you have any questions about this Privacy Policy or how Harbor Health handles your personal information, please contact:
Harbor Health
Email: kimberley@harborhealth.com.au
Phone: 0420 940 706